Contacting Seed support
How to reach a human, and what to include so the first reply is the useful one.
Support is reachable by email or through the contact form on this site, and typically replies within 24 hours.
What to include
- The email address on your Seed account.
- Which device and operating system you are on.
- What you expected to happen, and what happened instead.
- For a sync problem, the institution name and roughly when it last worked.
- A screenshot, if the problem is visible on screen.
Never send credentials
Support will never ask for your bank password, your Seed password, or a verification code. Do not include them in an email, even if you are asked to by someone claiming to be from Seed.
Feature requests and feedback are welcome through the same channels.
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